Getting Care Easily Summary 2019-20 Edition



Why is it important to be able to get care easily?

Getting the right care at the right time is an important aspect of high quality health care. Highly rated Health Plans make sure you get to see your primary care doctor and specialists when care is needed, especially when you have an urgent problem. You should also get tests and other treatment in a timely manner. Top plans make it easy to see your primary care doctor or specialists and get the needed care and treatment.

Their doctors also take the time to discuss your health and give you recommendations on what to do to take care of yourself.

Plans in California have time requirements for making appointments for their patients. You can find more information about these requirements for providing patient appointments for routine and urgent care in California here.

What do the scores mean?

The stars tell you how successful each health plan was at helping patients to get the care they needed when they needed it during 2018. More stars are better.






Data Disclaimer  
The source for data contained in this publication is Quality Compass®2017 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2017 includes certain Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Users of the data shall not have the right to alter, enhance, or otherwise modify the data. Anyone desiring to use or reproduce the data without modification for a noncommercial purpose may do so without obtaining any approval from NCQA. All commercial uses must be approved by NCQA and are subject to a license at the discretion of NCQA. Use by health care providers in connection with their own practices is not commercial use. A "commercial use" refers to any sale, license, or distribution of the data for commercial gain, or incorporation of the data into any product or service that is sold, licensed, or distributed for commercial gain, even if there is no actual charge for inclusion of the data. ©2004-2017 National Committee for Quality Assurance, all rights reserved.

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