Satisfaction with Plan Services Summary 2019-20 Edition



Why is it important to be satisfied with your plan services?

Getting information about your plan in a timely manner is important. This information may include the cost of services and clear explanations of how to pay your costs. Highly rated HMOs and PPOs provide excellent customer service, make it easy to find information about costs, and process your claims quickly and correctly.

What do the scores mean?

The stars tell you how successful each health plan was at providing patients with the information they needed to get the right care at the right time during 2018. More stars are better.






Data Disclaimer  
The source for data contained in this publication is Quality Compass®2017 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2017 includes certain Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Users of the data shall not have the right to alter, enhance, or otherwise modify the data. Anyone desiring to use or reproduce the data without modification for a noncommercial purpose may do so without obtaining any approval from NCQA. All commercial uses must be approved by NCQA and are subject to a license at the discretion of NCQA. Use by health care providers in connection with their own practices is not commercial use. A "commercial use" refers to any sale, license, or distribution of the data for commercial gain, or incorporation of the data into any product or service that is sold, licensed, or distributed for commercial gain, even if there is no actual charge for inclusion of the data. ©2004-2017 National Committee for Quality Assurance, all rights reserved.

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