Learn more about these ratings.
Why is it important for your HMO to answer phone calls quickly?
Getting your phone calls answered quickly is an important step in addressing your questions and getting your problems solved.
How do HMOs make sure that phone calls are answered quickly?
Highly rated HMOs have good communication systems and well-trained staff who are able to answer your calls within 30 seconds.
What do the stars mean?
The scores tell you how well each health plan did at quickly answering members’ phone calls. The higher score means more plan members are getting their phone calls answered quickly.
The scores are based on information from the HMO’s phone system records in 2015.
Data Disclaimer
 
The data source for data for the Report Cards is Quality Compass® 2023 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2023 includes Healthcare Effectiveness Data and Information Set (HEDIS®) and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors. NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass and HEDIS are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Users of the data shall not have the right to alter, enhance, or otherwise modify the data. Anyone who wants to use or reproduce the data without modification for a noncommercial purpose may do so without obtaining any approval from NCQA. All commercial uses must be approved by NCQA and are subject to a license at the discretion of NCQA. Use by healthcare providers in connection with their own practices is not commercial use. A "commercial use" refers to any sale, license, or distribution of the data for commercial gain, or incorporation of the data into any product or service that is sold, licensed, or distributed for commercial gain, even if there is no actual charge for inclusion of the data. ©2004-2023 National Committee for Quality Assurance, all rights reserved.