Humboldt Timely Care and Service Summary 2019-20 Edition

You have the right to free interpreter services to make sure you get quality treatment and care.


Why is getting care quickly important?

Getting care when you need it is important for everyone’s health. If you are ill or injured you need to be seen more quickly. For check-ups or other routine care, you need to get an appointment in a timely manner. Medical groups that earn high ratings evaluate the urgency of your symptoms and consider your health history and needs when scheduling your routine and urgent care appointments.

What should medical groups do to help you get care quickly?

Highly rated medical groups have appointment systems that help make sure you get the care you need when you need it. You can find a guide for when you should expect to get an appointment here.

What do the ratings mean?

The ratings show the percentage of patients who highly rated their experience getting appointments when needed. Patients also rated medical groups on getting an answer when calling with a medical question. The higher rating means more patients said they are getting the care they needed at the right time..

The ratings are based on a survey of a sample of medical group patients, who had a visit in 2018 and calculated by the methodology set by the Pacific Business Group on Health (PBGH). The scores are based on at least 225 patient surveys.






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