Getting your phone calls answered quickly is an important step in addressing your questions and getting your problems solved.
Highly rated PPOs have good communication systems and well-trained staff who are able to answer your calls within 30 seconds.
The scores tell you how well each health plan did at quickly answering members’ phone calls. The higher score means more plan members are getting their phone calls answered quickly.
The scores are based on information from the PPO’s phone system records in 2015.
Data Disclaimer
The data source for data for the Report Cards is Quality Compass® 2023 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2023 includes Healthcare Effectiveness Data and Information Set (HEDIS®) and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors. NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass and HEDIS are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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