Commercial Medical Group Report Card

Kaiser Permanente - Southern California Permanente Medical Group - San Bernardino County 2020-21 Edition


Why were these topics selected?
OPA's Report Cards provide scores on health care measures used nationally for these topics. The topics provide information on important quality care for the topic and what your doctor or health plan and you should or could be doing so that you get the best care.

Select a county named on the map below and then choose one of the star rating topics above to go to that County Medical Group Report Card page.

Counties where Kaiser Permanente - Southern California Permanente Medical Group - San Bernardino County provides services:

Los Angeles, Los Angeles - Eastern L.A. County, San Bernardino

Many medical groups also serve patients who live in neighboring counties.

Customer Service Information

  • To find out about each medical group’s doctors and locations, health plans accepted, appointment hours, after hours services, urgent care services, and more go to
  • Customer service phone number: 800-464-4000, 800-788-0616 (Spanish), 800-757-7585 (Chinese)
  • Customer service TTY/TDD number: TTY 711
  • Co-payment for services varies greatly. Consider calling your doctor or plan to learn more about your co-payment before getting the care you need.

Doctor Information

  • Number of primary care doctors: 451
  • Number of Ob/Gyn doctors: 65
  • Number of specialty doctors: 544
  • Number of mental health practitioners: 206

Primary Hospital Affiliations

  • Kaiser Foundation Hospital - Baldwin Park
  • Kaiser Foundation Hospital - Downey
  • Kaiser Foundation Hospital - Fontana
  • Kaiser Foundation Hospital - Los Angeles
  • Kaiser Foundation Hospital - Mental Health Center
  • Kaiser Foundation Hospital - Moreno Valley
  • Kaiser Foundation Hospital - Ontario
  • Kaiser Foundation Hospital - Orange County - Anaheim
  • Kaiser Foundation Hospital - Orange County - Irvine
  • Kaiser Foundation Hospital - Panorama City
  • Kaiser Foundation Hospital - Riverside
  • Kaiser Foundation Hospital - San Diego
  • Kaiser Foundation Hospital - South Bay
  • Kaiser Foundation Hospital - West Los Angeles
  • Kaiser Foundation Hospital - Woodland Hills
  • Kaiser Foundation Hospital - Zion Medical Center

Information Technology Use

The below services are offered by providers in this medical group:
  • Patient can email doctor? Yes
  • Online appointment scheduling? Yes
  • Patient gets visit summary that includes patient care instructions? Yes
  • Patient can get test results online? Yes
  • Patient can view their medical record online? Some
  • Online reminders for preventive and follow-up care? Yes
  • Order medication refills online? Yes
  • Computerized checks that medication is safe for patient? Yes
The computer can warn your doctor(s) if they are trying to prescribe a drug that could cause an interaction with another drug you are taking. Medical groups report whether all, some, or none of the doctors are using computers for this safety check.