HMO Quality Ratings Summary 2013 Edition

Health Care Quality is getting the right care at the right time.

HMO Provides Recommended Care

We compared HMO members' records in 2011 to a set of national standards for quality of care.

PATIENTS RATE THEIR EXPERIENCE

Click on plan name for plan’s star ratings and information:

Rate
Their HMO
We compared how HMO members rate their care and services with an 8, 9 or 10 on 0-10 scale during 2011.
Getting Care
Easily
Members rate ease of getting doctor appointments, tests and treatments during 2011.
HMO Helps
Members Get Answers
Members who contacted their plan rate the customer service and whether they got accurate information on plan costs and claims payment during 2010 and 2011.
Aetna Health of California, Inc. GoodThree stars FairTwo stars PoorOne star FairTwo stars
Anthem Blue Cross - HMO GoodThree stars GoodThree stars PoorOne star PoorOne star
Blue Shield of California - HMO GoodThree stars GoodThree stars FairTwo stars FairTwo stars
CIGNA HMO GoodThree stars GoodThree stars PoorOne star PoorOne star
Health Net of California, Inc. GoodThree stars GoodThree stars PoorOne star FairTwo stars
Kaiser Permanente - Northern California ExcellentFour stars ExcellentFour stars FairTwo stars PoorOne star
Kaiser Permanente - Southern California ExcellentFour stars ExcellentFour stars PoorOne star FairTwo stars
Sharp Health Plan GoodThree stars ExcellentFour stars PoorOne star GoodThree stars
UnitedHealthcare of California GoodThree stars GoodThree stars PoorOne star PoorOne star
Western Health Advantage GoodThree stars ExcellentFour stars FairTwo stars GoodThree stars

Links to scores for ‘Patients Rate Their Experience’:


Two additional Patient Ratings:


Related links

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