PPO Quality Ratings Summary 2013 Edition

Health Care Quality is getting the right care at the right time.

PPO Provides Recommended Care

We compared PPO members' records in 2011 to a set of national standards for quality of care.

Patients Rate Their Experience

Click on plan name for plan’s star ratings and information:

Getting Care
Members rate ease of getting doctor appointments, tests and treatments during 2011.
PPO Helps Members Get Answers
Members who contacted their plan rate customer service helpfulness, getting cost information and claims paid correctly during 2010 and 2011.
Aetna PPO FairTwo stars FairTwo stars PoorOne star
Anthem Blue Cross PPO FairTwo stars GoodThree stars FairTwo stars
Blue Shield of California/Blue Shield Life PPO FairTwo stars GoodThree stars PoorOne star
CIGNA PPO GoodThree stars FairTwo stars FairTwo stars
Health Net PPO FairTwo stars PoorOne star PoorOne star
UnitedHealthcare Insurance Co., Inc. GoodThree stars FairTwo stars FairTwo stars

Links to scores for ‘Patients Rate Their Experience’:

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