Kaiser Permanente - Northern California


HMO Provides Recommended Care ExcellentFour stars
Asthma and Lung Disease Care ExcellentFour stars
Checking for Cancer ExcellentFour stars
Chlamydia Screening ExcellentFour stars
Diabetes Care ExcellentFour stars
Heart Care ExcellentFour stars
Maternity Care ExcellentFour stars
Mental Health Care ExcellentFour stars
Treating Adults: Getting the Right Care ExcellentFour stars
Treating Children: Getting the Right Care ExcellentFour stars

Why were these topics selected?

OPA's Report Cards provide scores on health care measures used nationally for these topics. The topics provide information on important quality care for the topic and what your doctor or health plan and you should or could be doing so that you get the best care.

Rate Their HMOExcellentFour stars
Getting Care EasilyFairTwo stars
HMO Helps Members Get AnswersPoorOne star

For information on doctors, health plans accepted, clinic locations, appointment hours, after hours services, urgent care services, and more go to

Contact Information

  • Customer service phone number: 800-464-4000, 800-788-0616 (Spanish), 800-757-7585 (Chinese)
  • Customer service TTY/TDD number: 800-777-1370

  • Customer service hours/availability:
    Open 7 days a week, 24 hours a day; Closed holidays; Closed at 5 p.m. the day after Thanksgiving, Christmas Eve, and New Year's Eve

    Counties served:

    Alameda, Amador, Contra Costa, El Dorado, Fresno, Kings, Madera, Marin, Mariposa, Napa, Placer, Sacramento, San Francisco, San Joaquin, San Mateo, Santa Clara, Solano, Sonoma, Stanislaus, Sutter, Tulare, Yolo, Yuba