Aetna PPO


PPO Provides Recommended Care FairTwo stars
Treating Children: Getting the Right Care FairTwo stars
Asthma and Lung Disease Care FairTwo stars
Checking for Cancer GoodThree stars
Chlamydia Screening GoodThree stars
Diabetes Care FairTwo stars
Heart Care FairTwo stars
Maternity Care GoodThree stars
Mental Health Care FairTwo stars
Treating Adults: Getting the Right Care PoorOne star

Why were these topics selected?

OPA's Report Cards provide scores on health care measures used nationally for these topics. The topics provide information on important quality care for the topic and what your doctor or health plan and you should or could be doing so that you get the best care.

Patients Rate Their Experience
Getting Care EasilyFairTwo stars
PPO Helps Members Get AnswersPoorOne star

For information on doctors, health plans accepted, clinic locations, appointment hours, after hours services, urgent care services, and more go to

Contact Information

  • Customer service phone number: 1-800-872-3862
  • Customer service TTY/TDD number: See member id card

  • Customer service hours/availability:
    Representatives available during business hours. Automated voice response system 24 hours/7 days per week.

    Counties served:

    Alameda, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El Dorado, Fresno, Glenn, Humboldt, Imperial, Kern, Kings, Lake, Lassen, Los Angeles, Madera, Marin, Mariposa, Merced, Modoc, Mono, Monterey, Napa, Nevada, Orange, Placer, Plumas, Riverside, Sacramento, San Benito, San Bernardino, San Diego, San Francisco, San Joaquin, San Luis Obispo, San Mateo, Santa Barbara, Santa Clara, Santa Cruz, Shasta, Siskiyou, Solano, Sonoma, Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Ventura, Yolo, Yuba