Satisfaction with Plan Doctors Summary

Satisfaction with Plan Doctors Summary 2023-24 Edition

Why is it important to be satisfied with your plan doctors?

Getting high quality health care means getting care that meets your needs. Highly rated HMOs and PPOs make sure they provide you with access to quality primary care doctors and specialists who are able to clearly communicate important information to you and who honor your preferences and priorities. These doctors are able to clearly explain your health problem and provide helpful instructions on what you need to do to take care of yourself.

What do the stars mean?

The star ratings tell you how well members rated their experience with their doctors and care during 2022. More stars are better.

Satisfaction with Plan Doctors
Aetna - PPO
Aetna Health of California, Inc. - HMO
Anthem Blue Cross - HMO	Too few patients in sample to report
Anthem Blue Cross - PPO	Too few patients in sample to report
Blue Shield of California - HMO
Blue Shield of California/Blue Shield Life - PPO
CIGNA - HMO
CIGNA - PPO
Health Net of California, Inc. - HMO
Health Net of California, Inc. - PPO	Too few patients in sample to report
Kaiser Permanente - Northern California - HMO
Kaiser Permanente - Southern California - HMO
Sharp Health Plan - HMO
UnitedHealthcare Insurance Co., Inc. - PPO
UnitedHealthcare of California - HMO
Western Health Advantage - HMO

Data Disclaimer

The data source for data for the Report Cards is Quality Compass® 2023 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2023 includes Healthcare Effectiveness Data and Information Set (HEDIS®) and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors. NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass and HEDIS are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Users of the data shall not have the right to alter, enhance, or otherwise modify the data. Anyone who wants to use or reproduce the data without modification for a noncommercial purpose may do so without obtaining any approval from NCQA. All commercial uses must be approved by NCQA and are subject to a license at the discretion of NCQA. Use by healthcare providers in connection with their own practices is not commercial use. A "commercial use" refers to any sale, license, or distribution of the data for commercial gain, or incorporation of the data into any product or service that is sold, licensed, or distributed for commercial gain, even if there is no actual charge for inclusion of the data. ©2004-2023 National Committee for Quality Assurance, all rights reserved.

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