Getting needed care
Children got the care they needed without problems.
Getting care quickly
Children got appointments and treatment without long waits.
How well doctors communicate
Doctors listened carefully, gave good explanations, and showed respect.
Shared Decision Making
Doctors talked with parents about treatment choices for the child and asked which was best for the child.
Plan customer service
Parents got the help they needed from plan customer service and plan written material.
Vaccines (shots) for children
Children got all the vaccines (shots) they were supposed to have to prevent illness.
Vaccines (shots) for teenagers
Teenagers got all of the vaccines (shots) they were supposed to have to prevent illness.
Check-ups for children
Children got all of the check-ups they were supposed to have.