California Health Care
Quality Report Card
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Aetna - PPO

Ratings

  • Good
    Good
  • Asthma and Lung Disease Care Fair
    Fair
  • Diabetes Care Fair
    Fair
  • Heart Care Fair
    Fair
  • Maternity Care Fair
    Fair
  • Behavioral and Mental Health Care Good
    Good
  • Good
    Good
  • Treating Adults: Getting the Right Care Excellent
    Excellent
  • Treating Children: Getting the Right Care Fair
    Fair
  • Fair
    Fair
  • Satisfaction with Plan Doctors Good
    Good
  • Satisfaction with Plan Services Fair
    Fair

Contact Information

Customer Service Phone Number
1-800-872-3862

Customer Service TTY/TTD Phone Number
See member id card

Customer Service Hours/Availability
Representatives available during business hours. Automated voice response system 24 hours/7 days per week.

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  • Counties Served
  • Alameda
  • Amador
  • Butte
  • Calaveras
  • Colusa
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  • Yuba