What Was Measured?

Members who contacted their plan with a problem or to get information were surveyed for the Plan Service rating.

Why Is It Important?

At times it is important to see your doctor quickly. Good health plans see that medical offices have systems to meet the needs of patients who have urgent problems or questions.

The best HMOs also make sure that patients easily get their follow-up care – like tests or treatments. In highly rated HMOs, patients who need to see a specialist are able to easily schedule appointments without paperwork or other hassles.

An Excellent rating means that an HMO is among the top 10% of all plans nationwide.

Getting Care Easily At-a-Glance 2011 Edition

Four stars
Three stars
Two stars
One star

Getting Care Easily

We compared how members rated their HMO during 2009 to national results.
Aetna Health of California, Inc. PoorOne star
Anthem Blue Cross - HMO PoorOne star
Blue Shield of California - HMO PoorOne star
CIGNA HMO PoorOne star
Health Net of California, Inc. PoorOne star
Kaiser Permanente - Northern California FairTwo stars
Kaiser Permanente - Southern California PoorOne star
UnitedHealthcare of California (formerly PacifiCare) PoorOne star
Western Health Advantage FairTwo stars