What Was Measured?

Members who contacted their plan with a problem or to get information were surveyed for the Plan Service rating.

Why Is It Important?

The best HMOs give their members clear information, pay claims correctly, and solve problems quickly. Also, good customer service means the HMO tells you the cost that you would pay for a medical service.

An Excellent rating means that an HMO is among the top 10% of all plans nationwide.

Plan Service At-a-Glance 2011 Edition

Four stars
Excellent
Three stars
Good
Two stars
Fair
One star
Poor

Plan Service

We compared how members rated their HMO during 2009 to national results.
 
Aetna Health of California, Inc. GoodThree stars
Anthem Blue Cross - HMO PoorOne star
Blue Shield of California - HMO FairTwo stars
CIGNA HMO PoorOne star
Health Net of California, Inc. PoorOne star
Kaiser Permanente - Northern California PoorOne star
Kaiser Permanente - Southern California PoorOne star
UnitedHealthcare of California (formerly PacifiCare) FairTwo stars
Western Health Advantage GoodThree stars
311.100/311.200