Meeting National
Standards of Care

We compared HMO members' records in 2009 to a set of national standards for quality of care.

Member Ratings

We compared how members rated their HMO during 2009 to national results.

HMO Ratings At-a-Glance 2011 Edition

Four stars
Excellent
Three stars
Good
Two stars
Fair
One star
Poor

Meeting National
Standards of Care

Patients get the right care.

Member Ratings Compared to Plans Nationwide             

Members Rate
Their HMO
Members rate HMO 8, 9 or 10 on 0-10 scale
Getting Care
Easily
Members rate ease of getting doctor appointments, tests and treatments.
Plan
Service
Members who contacted their plan rate customer service helpfulness, getting cost information and claims paid correctly.
Aetna Health of California, Inc. FairTwo stars PoorOne star PoorOne star GoodThree stars
Anthem Blue Cross - HMO GoodThree stars GoodThree stars PoorOne star PoorOne star
Blue Shield of California - HMO GoodThree stars GoodThree stars PoorOne star FairTwo stars
CIGNA HMO GoodThree stars GoodThree stars PoorOne star PoorOne star
Health Net of California, Inc. GoodThree stars GoodThree stars PoorOne star PoorOne star
Kaiser Permanente - Northern California ExcellentFour stars GoodThree stars FairTwo stars PoorOne star
Kaiser Permanente - Southern California ExcellentFour stars GoodThree stars PoorOne star PoorOne star
UnitedHealthcare of California (formerly PacifiCare) GoodThree stars GoodThree stars PoorOne star FairTwo stars
Western Health Advantage GoodThree stars GoodThree stars FairTwo stars GoodThree stars
311.000