Meeting National
Standards of Care

We compared PPO members' records in 2009 to a set of national standards for quality of care.

Member Ratings

We compared how members rated their PPO during 2009 to national results.

PPO Ratings At-a-Glance 2011 Edition

Four stars
Excellent
Three stars
Good
Two stars
Fair
One star
Poor

Meeting National
Standards of Care

Patients get the right care.

Member Ratings Compared to Plans Nationwide

Getting Care
Easily
Members rate ease of getting doctor appointments, tests and treatments.
Plan
Service
Members who contacted their plan rate customer service helpfulness, getting cost information and claims paid correctly.
Aetna PPO GoodThree stars FairTwo stars FairTwo stars
Anthem Blue Cross PPO FairTwo stars FairTwo stars PoorOne star
Blue Shield of California/Blue Shield Life PPO FairTwo stars FairTwo stars PoorOne star
CIGNA PPO GoodThree stars FairTwo stars PoorOne star
Health Net PPO FairTwo stars FairTwo stars PoorOne star
UnitedHealthcare Insurance Co., Inc. GoodThree stars GoodThree stars PoorOne star
311.000