What Was Measured?

Members who contacted their plan with a problem or to get information were surveyed for the Plan Service rating.

Why Is It Important?

At times it is important to see your doctor quickly. Good health plans see that medical offices have systems to meet the needs of patients who have urgent problems or questions.

The best PPOs also make sure that patients easily get their follow-up care – like tests or treatments. In highly rated PPOs, patients who need to see a specialist are able to easily schedule appointments without paperwork or other hassles.

An Excellent rating means that a PPO is among the top 10% of all plans nationwide.

Getting Care Easily At-a-Glance 2011 Edition

Four stars
Excellent
Three stars
Good
Two stars
Fair
One star
Poor

Getting Care Easily

We compared how members rated their PPO during 2009 to national results.
 
Aetna PPO FairTwo stars
Anthem Blue Cross PPO FairTwo stars
Blue Shield of California/Blue Shield Life PPO FairTwo stars
CIGNA PPO FairTwo stars
Health Net PPO FairTwo stars
UnitedHealthcare Insurance Co., Inc. GoodThree stars
311.100/311.200