What Was Measured?

Members who contacted their plan with a problem or to get information were surveyed for the Plan Service rating.

Why Is It Important?

The best PPOs give their members clear information, pay claims correctly, and solve problems quickly. Also, good customer service means the PPO tells you the cost that you would pay for a medical service.

An Excellent rating means that a PPO is among the top 10% of all plans nationwide.

Plan Service At-a-Glance 2011 Edition

Four stars
Excellent
Three stars
Good
Two stars
Fair
One star
Poor

Plan Service

We compared how members rated their PPO during 2009 to national results.
 
Aetna PPO FairTwo stars
Anthem Blue Cross PPO PoorOne star
Blue Shield of California/Blue Shield Life PPO PoorOne star
CIGNA PPO PoorOne star
Health Net PPO PoorOne star
UnitedHealthcare Insurance Co., Inc. PoorOne star
311.100/311.200