What Was Measured?

Members who contacted their plan with a problem or to get information were surveyed for the Plan Service rating.

Why Is It Important?

The best PPOs make sure that members who have major depression can see a doctor regularly and get the right medications. They also follow-up to see that alcohol or drug dependence patients stay in treatment.

Mental Health Care At-a-Glance 2011 Edition

Four stars
Excellent
Three stars
Good
Two stars
Fair
One star
Poor

Mental Health Care

We compared PPOs’ care for members in 2009 using national standards for quality of care.
 
Aetna PPO GoodThree stars
Anthem Blue Cross PPO GoodThree stars
Blue Shield of California/Blue Shield Life PPO GoodThree stars
CIGNA PPO GoodThree stars
Health Net PPO FairTwo stars
UnitedHealthcare Insurance Co., Inc. GoodThree stars
311.100/311.200