What Was Measured?

Members who contacted their plan with a problem or to get information were surveyed for the Plan Service rating.

Why Is It Important?

The best PPOs see that their members get the right care at the right time. Good care means getting treatments that are proven to work. Highly rated PPOs make sure that you don’t get treatments that do not help you get better and that may cause injury or illness. If you are at risk for illnesses like the flu they also help see that you get your flu shots.

Treating Adults: Getting the Right Care At-a-Glance 2011 Edition

Four stars
Excellent
Three stars
Good
Two stars
Fair
One star
Poor

Treating Adults: Getting the Right Care

We compared PPOs’ care for members in 2009 using national standards for quality of care.
 
Aetna PPO FairTwo stars
Anthem Blue Cross PPO PoorOne star
Blue Shield of California/Blue Shield Life PPO PoorOne star
CIGNA PPO FairTwo stars
Health Net PPO PoorOne star
UnitedHealthcare Insurance Co., Inc. PoorOne star
311.100/311.200