What Was Measured?

What percentage of HMO members reported that their doctor was up-to-date about any care the patient got from other doctors?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

Your regular doctor should know about all of your health care. This includes communicating with a specialist if you need a consultation, knowing all your test results and having records about your medications or other treatments.

The best HMOs work with their doctors and medical groups to setup systems to handle and communicate information properly to make sure that patients don’t fall through the cracks.

Compare California Scores to National Results

Click here to compare these California health plan scores to the top health plans nationwide.

Coordinated Care 2012 Edition

Look for differences of at least 4%. Smaller differences usually are not significant.

Coordinated Care

We compared how HMO members rate their care and services during 2010.
  • (Worse)
    0%
  • (Better)
    100%
Blue Shield of California - HMO 83%
Horizontal bar, 83 units
UnitedHealthcare of California (formerly PacifiCare) 83%
Horizontal bar, 83 units
Western Health Advantage 83%
Horizontal bar, 83 units
Health Net of California, Inc. 79%
Horizontal bar, 79 units
Kaiser Permanente - Northern California 79%
Horizontal bar, 79 units
Aetna Health of California, Inc. 76%
Horizontal bar, 76 units
Kaiser Permanente - Southern California 76%
Horizontal bar, 76 units
Anthem Blue Cross - HMO 75%
Horizontal bar, 75 units
CIGNA HMO 75%
Horizontal bar, 75 units
Score for top health plans nationwide 85%*
311.110/311.210