What Was Measured?

What percentage of HMO members highly rated their doctors’ communication skills?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

Doctors’ communications with their patients are important to good health care. Patients better follow their doctor’s instructions when the doctor treats them respectfully, gives them time and attention, listens carefully and explains things clearly.

Compare California Scores to National Results

Click here to compare these California health plan scores to the top health plans nationwide.

Doctor Communicates with Patients 2012 Edition

Look for differences of at least 4%. Smaller differences usually are not significant.

Doctor Communicates with Patients

We compared how HMO members rate their care and services during 2010.
  • (Worse)
  • (Better)
Blue Shield of California - HMO 94%
Horizontal bar, 94 units
UnitedHealthcare of California (formerly PacifiCare) 94%
Horizontal bar, 94 units
Western Health Advantage 94%
Horizontal bar, 94 units
Kaiser Permanente - Southern California 93%
Horizontal bar, 93 units
Aetna Health of California, Inc. 92%
Horizontal bar, 92 units
Kaiser Permanente - Northern California 91%
Horizontal bar, 91 units
Anthem Blue Cross - HMO 90%
Horizontal bar, 90 units
Health Net of California, Inc. 90%
Horizontal bar, 90 units
Horizontal bar, 89 units
Score for top health plans nationwide 96%*