What Was Measured?

What percentage of HMO members highly rated their health care — 8, 9 or 10 on a 0-10 scale?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

How you feel about your health plan depends on your experiences with the doctors and the staff. HMOs that have a high rating for health care make it easy for their members to get the care they need. They also have doctors and staff who listen to patients, explain things clearly and treat them with respect.

Compare California Scores to National Results

Click here to compare these California health plan scores to the top health plans nationwide.

Health Care Highly Rated 2012 Edition

Look for differences of at least 4%. Smaller differences usually are not significant.

Health Care Highly Rated

We compared how HMO members rate their care and services during 2010.
  • (Worse)
  • (Better)
Kaiser Permanente - Southern California 80%
Horizontal bar, 80 units
Western Health Advantage 79%
Horizontal bar, 79 units
Blue Shield of California - HMO 78%
Horizontal bar, 78 units
Kaiser Permanente - Northern California 77%
Horizontal bar, 77 units
Horizontal bar, 76 units
UnitedHealthcare of California (formerly PacifiCare) 74%
Horizontal bar, 74 units
Aetna Health of California, Inc. 71%
Horizontal bar, 71 units
Health Net of California, Inc. 71%
Horizontal bar, 71 units
Anthem Blue Cross - HMO 69%
Horizontal bar, 69 units
Score for top health plans nationwide 82%*