What Was Measured?

What percentage of HMO members highly rated their HMO on how quickly and easily they got care and service from their doctors and office staff?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

Getting care when you need it is important to everyone. High scores mean that HMO members got care as soon as they needed when ill or injured and got appointments for routine care when they wanted them.

Compare California Scores to National Results

Click here to compare these California health plan scores to the top health plans nationwide.

Getting Appointments and Care Quickly 2012 Edition

Look for differences of at least 4%. Smaller differences usually are not significant.

Getting Appointments and Care Quickly

We compared how HMO members rate their care and services during 2010.
  • (Worse)
    0%
  • (Better)
    100%
Blue Shield of California - HMO 88%
Horizontal bar, 88 units
Kaiser Permanente - Northern California 83%
Horizontal bar, 83 units
Aetna Health of California, Inc. 82%
Horizontal bar, 82 units
CIGNA HMO 82%
Horizontal bar, 82 units
Health Net of California, Inc. 82%
Horizontal bar, 82 units
UnitedHealthcare of California (formerly PacifiCare) 82%
Horizontal bar, 82 units
Western Health Advantage 82%
Horizontal bar, 82 units
Kaiser Permanente - Southern California 81%
Horizontal bar, 81 units
Anthem Blue Cross - HMO 78%
Horizontal bar, 78 units
Score for top health plans nationwide 90%*
311.110/311.210