What Was Measured?

What percentage of members highly rated their HMO on its customer service?

These results are based on a survey of a sample of HMO members who contacted their plan.

Why Is It Important?

High scores mean that the HMO's customer service staff was courteous and members got the information that they needed.

Compare California Scores to National Results

Click here to compare these California health plan scores to the top health plans nationwide.

Customer Service 2012 Edition

Look for differences of at least 4%. Smaller differences usually are not significant.

Customer Service

We compared how HMO members rate their care and services during 2009 and 2010.
  • (Worse)
  • (Better)
Western Health Advantage 84%
Horizontal bar, 84 units
Blue Shield of California - HMO 82%
Horizontal bar, 82 units
Kaiser Permanente - Southern California 82%
Horizontal bar, 82 units
Horizontal bar, 81 units
Kaiser Permanente - Northern California 81%
Horizontal bar, 81 units
Aetna Health of California, Inc. 80%
Horizontal bar, 80 units
Health Net of California, Inc. 79%
Horizontal bar, 79 units
UnitedHealthcare of California (formerly PacifiCare) 77%
Horizontal bar, 77 units
Anthem Blue Cross - HMO 72%
Horizontal bar, 72 units
Score for top health plans nationwide 90%*