What Was Measured?

What percentage of members highly rated their HMO’s website?

These results are based on a survey of a sample of HMO members.

Why Is It Important?

Members are pointed to the HMO’s website for more and more of the services they need. Using your health insurance is like banking or making travel plans – you handle many of the arrangements yourself, online.

Members give high marks to plan websites that are easy to use, have up-to-date information particularly about available doctors, give clear information about what you pay, offer services for particular health problems and more. In the top HMOs, members go online to schedule their doctor appointments online, order medication refills, and get their test results.

Compare California Scores to National Results

No nationwide results are available for this measure.

Plan Website Information 2012 Edition

Look for differences of at least 4%. Smaller differences usually are not significant.

Plan Website Information

We compared how HMO members rate their care and services during 2010.
  • (Worse)
    0%
  • (Better)
    100%
Kaiser Permanente - Northern California 83% Horizontal bar, 83 units
Kaiser Permanente - Southern California 83% Horizontal bar, 83 units
Health Net of California, Inc. 53% Horizontal bar, 53 units
Aetna Health of California, Inc. Too few patients in sample to report
Anthem Blue Cross - HMO Too few patients in sample to report
Blue Shield of California - HMO Too few patients in sample to report
CIGNA HMO Too few patients in sample to report
UnitedHealthcare of California (formerly PacifiCare) Too few patients in sample to report
Western Health Advantage Too few patients in sample to report
311.110/311.210