HMO Quality Ratings Summary 2014-15 Edition

Quality health care is getting the right care at the right time.


This Report Card shows the quality of health care for millions of Californians who get their care through commercial insurance provided by Health Maintenance Organizations (HMOs). The 10 largest HMOs in the state are included in this Report Card.

The HMO Report Card includes health care quality scores for two major areas:

  • Clinical Performance Scores – See the “HMO Provides Recommended Care” column below. To find more information on 10 health conditions/topics go to the dark blue box in the right column.
  • Patient Experience Scores – See the 3 columns below under “Patients Rate their Experience.” Additional information is found in the light blue box in the right column.

The Report Card also provides other helpful information on each HMO. Click on each health plan name to find its consumer assistance number, service area, website and more.

HMO Provides Recommended Care

The California Office of the Patient Advocate compared HMO members’ records in 2013 to a set of national standards for quality of care to make sure that health plans are offering quality preventive care and service to members.

PATIENTS RATE THEIR EXPERIENCE

Click on plan name for plan’s star ratings and information:

Rate
Their HMO
We compared how HMO members rated their care and services with an 8, 9 or 10 on a 0 to 10 scale during 2013.
Getting Care
Easily
Members rated their ease for getting doctor appointments, tests and treatments during 2013.
HMO Helps
Members Get Answers
Members who contacted their plan rated the customer service provided and whether they got accurate information on plan costs and claims payment during 2012 and 2013.
Aetna Health of California, Inc. GoodThree stars GoodThree stars PoorOne star FairTwo stars
Anthem Blue Cross - HMO GoodThree stars GoodThree stars PoorOne star FairTwo stars
Blue Shield of California - HMO GoodThree stars ExcellentFour stars PoorOne star GoodThree stars
CIGNA HMO GoodThree stars GoodThree stars PoorOne star FairTwo stars
Health Net of California, Inc. GoodThree stars GoodThree stars PoorOne star PoorOne star
Kaiser Permanente - Northern California ExcellentFour stars ExcellentFour stars GoodThree stars FairTwo stars
Kaiser Permanente - Southern California ExcellentFour stars ExcellentFour stars FairTwo stars FairTwo stars
Sharp Health Plan GoodThree stars ExcellentFour stars PoorOne star ExcellentFour stars
UnitedHealthcare of California GoodThree stars GoodThree stars PoorOne star FairTwo stars
Western Health Advantage GoodThree stars GoodThree stars PoorOne star GoodThree stars

PATIENTS RATE THEIR EXPERIENCE


Two additional Patient Ratings:


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