Getting Appointments and Care Quickly
2022-23 Edition
Why is it important to be able to get care quickly?
Getting care when you need it is important for everyone’s health. For regular check-ups you need to be able to get an appointment when you need it. If you are ill or injured you need to be seen quickly.
What should health plans do to help you get care quickly?
Highly rated plans have appointment systems that help make sure you get the care you need when you need it. HMOs and PPOs in California have time requirements for making appointments for their patients whether it is for routine or urgent care. To learn more about these appointment requirements, click here.
What do the scores mean?
The scores show the percentage of health plan members who highly rated their HMO or PPO on how quickly they got care and service from their doctors and office staff. The higher score means more members said they are getting the right care at the right time.
The scores are based on information from a survey of a sample of at least 100 health plan members in 2021.
Data Disclaimer
The source for data contained in this publication is Quality Compass®2022 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2022 includes certain Consumer Assessment of Healthcare Providers and Systems (CAHPS®) data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass is a registered trademark of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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