California Health Care
Quality Report Card
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Optum (formerly PrimeCare)

Ratings

  • Appropriate Use of Treatments, Tests and Procedures Excellent
    Excellent
  • Asthma Care Poor
    Poor
  • Diabetes Care Good
    Good
  • Heart Care Good
    Good
  • Preventive Screenings Good
    Good
  • Treating Children: Getting the Right Care Poor
    Poor

Customer Service Information

For information on plan rates, doctors and participating medical groups and more go to
www.primecare.com
Customer service phone number:
800-956-8000
Customer service TTY/TDD number:
711

Doctor Information

Online doctor and office directory:
www.primecare.com
Number of primary care doctors:
360
Number of Ob/Gyn doctors:
75
Number of specialty doctors:
1100
Number of mental health practitioners:
77

Information Technology Use

Patient can email doctor?
Some
Online appointment scheduling?
Some
Patient gets visit summary that includes patient care instructions?
Some
Patient can get test results online?
Some
Patient can view their medical record online?
No
Online reminders for preventive and follow-up care?
Some
Order medication refills online?
Some
Computerized checks that medication is safe for patient?
Some

Service Information

  • Counties served by
  • Riverside
  • San Bernardino
  • Health plans accepted:
  • Aetna Health of California, Inc. - HMO
  • Anthem Blue Cross - HMO
  • Blue Shield of California - HMO
  • Cigna - HMO
  • Health Net of California, Inc. - HMO
  • UnitedHealthcare of California - HMO
  • Primary hospital affiliations:
  • Redlands Community Hospital
  • Chino Valley Medical Center
  • Community Hospital Of San Bernardino
  • Corona Regional Medical Center-Main
  • Desert Regional Medical Center
  • Hemet Valley Medical Center
  • Menifee Valley Medical Center
  • Parkview Community Hospital Medical Center
  • Riverside Community Hospital
  • San Antonio Regional Hospital
  • San Gorgonio Memorial Hospital
  • Rancho Springs Medical Center
  • Inland Valley Medical Center
  • St. Bernardine Medical Center
  • Temecula Valley Hospital
  • Urgent care clinic?
  • Yes
  • After hours scheduled appointments available?
  • Some