California Health Care
Quality Report Card
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Aetna - PPO

Ratings

  • Excellent
    Excellent
  • Asthma and Lung Disease Care Excellent
    Excellent
  • Diabetes Care Fair
    Fair
  • Heart Care Fair
    Fair
  • Maternity Care Fair
    Fair
  • Behavioral and Mental Health Care Excellent
    Excellent
  • Good
    Good
  • Treating Children: Getting the Right Care Fair
    Fair
  • Fair
    Fair
  • Satisfaction with Plan Services Poor
    Poor
  • Satisfaction with Plan Doctors Fair
    Fair

Contact Information

Customer Service Phone Number
1-800-872-3862

Customer Service TTY/TTD Phone Number
See member id card

Customer Service Hours/Availability
Representatives available during business hours. Automated voice response system 24 hours/7 days per week.

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  • Counties Served
  • Alameda
  • Amador
  • Butte
  • Calaveras
  • Colusa
  • Contra Costa
  • Del Norte
  • El Dorado
  • Fresno
  • Glenn
  • Humboldt
  • Imperial
  • Kern
  • Kings
  • Lake
  • Lassen
  • Los Angeles
  • Madera
  • Marin
  • Mariposa
  • Merced
  • Modoc
  • Mono
  • Monterey
  • Napa
  • Nevada
  • Orange
  • Placer
  • Plumas
  • Riverside
  • Sacramento
  • San Benito
  • San Bernardino
  • San Diego
  • San Francisco
  • San Joaquin
  • San Luis Obispo
  • San Mateo
  • Santa Barbara
  • Santa Clara
  • Santa Cruz
  • Shasta
  • Siskiyou
  • Solano
  • Sonoma
  • Stanislaus
  • Sutter
  • Tehama
  • Trinity
  • Tulare
  • Tuolumne
  • Ventura
  • Yolo
  • Yuba