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Learn more about these ratings.

Why are highly rated doctors important?

The doctors and their staff are a big part of your experience with a health plan. It is important for you and your doctor to develop a trusting relationship to discuss your health care needs, understand your options and sometimes work with you to make difficult decisions about your overall well-being.

How can PPOs make sure they provide highly rated doctors?

When member give their doctors high ratings, it means the PPO has doctors and staff who listen to you, explain things clearly and treat you with respect. When patients are a part of making decisions about their health care, they often have better health outcomes. When doctors communicate well, it helps you to make choices that best fit your needs.

There are many ways that doctors can communicate well with their patients. Health plans whose doctors are highly rated by their patients make sure that:

• You aren’t rushed during your doctor visit — you have enough time to talk through your questions and health care concerns
• Doctors are respectful and pay close attention to your questions and health care concerns
• Doctors talk through your options with you, like how to treat an illness and how to stay healthy
• Your health records are immediately available to other doctors and providers who are caring for you
• You and your doctors make decisions together about your health