Helpful Office Staff Summary
2023-24 Edition
Why is Helpful Office Staff Important?
The medical office staff is there to help you. Medical groups that earn high ratings make sure their staff treat you well, tell you everything you need to know, address your questions and handle your paperwork quickly and privately.
What can medical groups do to make sure their staff is helpful?
Highly rated medical groups put systems in place to make sure their staff is courteous and help you get the needed information.
What do the ratings mean?
The ratings show the percentage of medical group patients who highly rated their medical group on its helpful office staff. The higher rating means more patients said the office staff was helpful and courteous.
The ratings are based on a survey of a sample of medical group patients, who had a visit in 2022 and calculated by the methodology set by the Purchaser Business Group on Health (PBGH). The scores are based on at least 234 patient surveys.